Job Description
HCV SPECIALIST
Position Description
Reports To: HCV Director
Job Summary: Responsible for performing a variety of moderately difficult client-service tasks including a wide range of technical and clerical/administrative work in accordance with established procedures in the delivery of housing assistance to new and continuing program participants. Client service tasks include conducting interviews; determining eligibility, rent reasonableness and monthly housing assistance payments; processing documents; providing program information to landlords and participants.
Essential Functions:
Comprehend and apply complex program regulations, procedures, and policies.
Communicate effectively orally and in writing.
Schedule, process and complete initial, interim and annual recertifications in an efficient and timely manner.
Verify and document information provided by current or prospective program participants; determine income and allowances; compute total tenant payment; calculate housing assistance payments and participant rent amounts.
Provide program information to participants and landlords.
Conduct oral briefings, either in groups or individually, for the Housing Choice Voucher
program in accordance with HUD regulations.
Determine termination of participants from the program and provide notice to participants and landlords.
Calculate overpayments of housing assistance as warranted, establish repayment agreements as necessary and monitor payments.
Use a computer terminal to input, edit and retrieve information on participant households and to generate standard forms, reports and correspondence.
Provide prompt, courteous response to program applicants, participants, landlords, social service providers, and the general public.
Ability to be nonjudgmental and to deal professionally, respectfully and effectively with diverse populations.
Minimal Requirements/Performance Standards
1. Possess skills to organize, plan and implement assigned activities.
Possess strong assessment skills, sound judgment, discretion, stability and dependability.
Ability to maintain composure and professionalism in stressful situations dealing effectively with situations requiring tact and diplomacy yet firmness.
Ability to record and maintain accurate and detailed information.
Ability to perform all duties in a timely manner without immediate and constant supervision.
Ability to adhere to confidentiality requirements and to treat all applicants, participants and landlords in a fair and consistent manner.
Be sensitive to the needs and concerns of the low-income population.
Possess strong office machine and computer skills.
Possess strong multi-tasking skills.
Participate in professional development opportunities, as provided.
Possess basic arithmetic skills.
Ability to maintain effective working relationships with co-workers and supervisor.
Ability to report to work at the assigned hours of duty.
Education/Experience Requirements:
Possession of an associates degree in Social Work. Work experience may substitute for education.
Prior experience with federally subsidized housing programs is desirable.
Multi-lingual capability desirable.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Work is usually performed in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Speaking/Hearing/Seeing/Sitting
Use of fingers/Manual dexterity
Lifting up to 10 lbs.
Dealing with stress/pressure generated by deadlines, volume of work and frequent interruptions by telephone calls, walk-in traffic and co-workers.
Hours of Duty:
Monday through Friday
8:00 am- 5:00 pm (40 hours per week)
Hours may vary occasionally based on work demands and personal needs.
EEO/AA/ADA
All applicants will be subject to criminal background screening.