IT Help Desk Technician (ON SITE)

Job Description

IT Help Desk Technician (ON SITE)

Diamond Mowers is looking for someone to join our team as a IT Help Desk Technician. This person would report to the VP of IT. We are looking for someone who can Provide front line technical support for team members, monitor and respond quickly to incoming requests related to IT issues, and use ticketing software system to track, manage, and facilitate requests.

Key Roles

• Set up and maintain all computer equipment
• Help manage hardware inventory
• Assist with business application updates and upgrades

Responsibilities

• Assist with Phone Management

• Help create IT training guides and documentation

• Create simple documentation of technical information

• Train team members on proper use of technology & software

• Assist IT with projects as needed

Qualifications

• Minimum of 2 years of experience in an IT-related position preferred.

• Excellent customer service skills preferred.
• Strong communication skills, writing and verbal.

Location and Hours:

Location: 60^th St

Hours: 8:00-5:00

Days of Shift: Monday-Friday

A full benefits package is available for all full-time employees.

Exhibit Diamond Company Values:

CUSTOMER FOCUSED

• Meeting and exceeding internal and external customer expectations is the responsibility of everyone.

• We are committed to being a World Class organization and the greatest partner to our customers.

• We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.

ACCOUNTABILITY

• We will be responsible for the commitments we make, and the expectations placed on us.

• When we fail, we will own it, learn from it and make the appropriate changes.

• We will act with exceptional integrity in everything we do.

• We will be open to receiving and giving feedback.

TEAM PLAYER

• Teamwork and clear communication are paramount to our success.

• We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.

SAFETY

• We believe safety must be at the forefront of all our decision-making.

• We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.

GRIT

• We have the passion, determination and work ethic that gives us the ability to push through, to get to the end goal and recognize the obstacles we have overcome along the way.

• When we tackle a difficult situation, we are determined to never give up and be the best in the industry.

Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.