Maintenance Account Manager

Job Description

You can work anywhere. So why work at Weller Brothers?

We believe that we are the best employer in the Midwest. We take care of our people, and that goes beyond boasting “competitive wages and team culture” (although, we certainly provide those things, too!)

Whether you’re a new high school grad looking for a career in the construction industry, a landscape architect with years of experience, or — like some of our employees — an adult seeking a totally new career path, we believe that you can be somebody here.

JOB SUMMARY

The primary responsibility of the Maintenance Account Manager is to sell maintenance services and enhancements to existing clients while ensuring their retention with Weller Brothers by exceeding their expectations.This position will sell and maintain contracts with clients that improve the functional and/or aesthetic value of the property. Many of the services that are sold to clients include, but are not limited to, mowing, lawn care programs, horticultural services, and snow removal. At Weller Brothers, team members are expected to provide excellent client service and build trust by assisting clients promptly and courteously, answer questions, and provide information as needed. An account manager will ensure that all jobs are completed in a safe, timely and efficient manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. 

• Retain and sell maintenance contracts. Upsell plant and tree health care (if applicable to location), landscape enhancements, and/or snow removal services.
• Make certain that property meets or exceeds the client’s expectation and the company’s expectation in terms of appearance and beauty.
• Develop strong positive relationships with clients based upon clear, frequent, effective, professional, and timely communication, mutual trust and ability to meet or exceed their expectations.
• Execute site audits to provide enhancement and/or maintenance opportunities for the client and to provide feedback to the production teams.
• Prepare and present proposals in a timely and professional manner, according to company standards. Track all proposals in progress and follow-up to closure.
• Participate in various events, organizations, and industry associations for the purpose of networking and building relationships within the community.
• Develop community ties to enhance the brand of Weller Brothers.
• Monitor production (time/expenses) with the Division Manager and production team, and provide avenues to improve the bottom line.
• Identify job site priorities and/or coordinate jobsite schedules.
• Provide excellent organizational management, leadership, and communication between client and production team.
• Promote high standards of for client service, safety culture and a positive team environment
• Provide assistance in managing team members as needed including performance management, addressing complaints, and planning, assigning or directing workload.
• Perform other duties as assigned throughout each season.. (Ex: snow removal)
• Report time and productivity daily using LMN and CRM software.
• Keep and submit all receipts for material and fuel purchased.
• Put in the hours necessary to make sure the job is getting done on time including weekend and holidays if necessary.
• Maintain equipment. Responsible for getting all equipment to repair shops in a timely manner keeping in mind productivity.  
• Make decisions that are in the best interest of the company.
• Other duties needed to help drive and fulfill the Weller Brothers Mission.

REQUIRED SKILLS/ABILITIES

• Strong ability to work independently with little direction
• Work and communicate professionally with clients and team members.
• Ability to prioritize and multitask
• Ability to coordinate multiple tasks.
• Utilize LMN, GIS, and other relevant applications for measuring data and estimating.
• Proficient in Microsoft Office and Google applications.
• Highly organized and detail-oriented
• Excellent time management skills
• Collaborative, positive attitude with eagerness to learn and assist where needed

EDUCATION/EXPERIENCE

• Minimum of one-year experience in industry or related field.
• Must be 18 years or older
• High school diploma/GED 
• Valid driver's license and a clean driving record is required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Team members must be able to perform the following tasks during a typical 8+ hour day.

X HEAVY WORK: Lifting up to 100 pounds; frequent lifting or carrying objects weighing up to 80#.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time exempt position.  Specific schedules will be determined based on the weather and the general needs of the business.

COMPENSATION AND BENEFITS

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays and Paid Time Off
• 401K with Company Match Up to 4%
• Employee Assistance Program (EAP)
• Cell Phone Reimbursement
• Company Vehicle
• Year Round Employment
•  

Disclaimer:  The specific statements shown in each section of this job description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The company recognized that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function.  Consideration will be given to reasonable accommodations.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.