Management Analyst

Job Description

PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE

Job ID: 30637
Agency: SD Developmental Center
Location: Redfield, SD
Salary: $27.49-$34.36 Hourly, depending on qualifications
Pay Grade: J
Closing Date: 03/10/2025

About SDDC:

The South Dakota Developmental Center is dedicated to enhancing the quality of life and community inclusion for people with intellectual and/or developmental disabilities through person-centered services. At SDDC we are comprised of a variety of positions that require differing skill and educational levels to ensure successful operations. SDDC is one of the Divisions of the Department of Human Services, which works together on the common goal of bettering the lives of South Dakotans.

SDDC strives to create an environment where people are inspired and challenged to create excellence, grow their skills, discover advancement opportunities, and are rewarded for their contributions. Join our team as we focus on helping our fellow human beings overcome adversity and reach their full potential.

Our Benefits Include:

• 15 days/120 Hours of Vacation Leave
• 14 days/112 Hours of Sick Leave
• 11 Paid Holidays
• Employee health insurance includes plan with a $0 premium for employee-only coverage
• Flexible Benefits - Dental, Vision, Life Insurance, Critical Illness and more
• Paid Parental & Family Medical Leave
• 6% Fully Matched Retirement Plan
• Reduced Tuition for In-State Colleges/Universities
• Employee Wellness Program
• Continued Education/Training Opportunities

Click to view additional benefits information: https://bhr.sd.gov/job-seekers/work-for-state-government/index.html

Job Summary:
This position is responsible for the implementation, configuration, maintenance, and administration of the Netsmart AVATAR Electronic Health Record (EHR) software application. The Management Analyst plays a critical role in ensuring the efficient use and operation of AVATAR while maintaining system integrity and supporting staff. This position will be located onsite, with typical working hours of Monday - Friday, 8am - 5pm, though some flexibility may be available.

Key Responsibilities:

• Oversee the use and functionality of the AVATAR system, ensuring its reliability and accuracy.
• Train and assist staff with the AVATAR system, providing guidance and troubleshooting as needed.
• Serve as the primary liaison between management, local user groups, contracted providers, and software vendors.
• Organize and/or deliver training and ongoing support to staff on software applications.
• Analyze data and regulatory updates to identify, recommend, and implement process and policy changes that align with agency demands.
• Ensure timely completion of assigned tasks and deliverables with attention to detail and quality.

The Ideal Candidate Will Have:

• two or more years' experience with demonstrated progressive responsibility in database management and computer technology;
• a Bachelor's degree in computer science or closely related field;
• strong experience with electronic health record (EHR) systems is strongly preferred, and familiarity with Netsmart AVATAR is a plus;
• demonstrated ability to work as a collaborative team player, leveraging teamwork to achieve goals and solve problems;
• strong analytical skills with the ability to interpret data and recommend actionable solutions in line with agency demands;
• excellent communication and training skills to effectively assist staff and liaise with various stakeholders;
• ability to manage multiple tasks and prioritize effectively in a dynamic environment;
• familiarity with relevant regulations and policies in the healthcare or public service sector is preferred.

Knowledge of:

• principles, practices, methods, and techniques of management and public administration;
• research theory and procedures;
• grant writing and grants management;
• state legislative process;
• Microsoft computer applications;
• administrative rule making process.
• testing application updates/patches monthly and troubleshoot application processes;
• serving as a System Administrator of an EHR;
• working with developers and vendors to develop new EHR.

Skills to:

• set up/deactivate and manage staff accounts;
• keep abreast of new functionality and system changes documented in the release notes;
• work collaboratively with department managers on system changes;
• troubleshoot basic user or system problems, address end user questions and respond to support inquiries in a timely manner;
• serve as point of contact for end users and vendors on HER related issues;
• provide support of application incidents reported through BIT Help Desk;
• access and document cases to the vendor portal and ensure timely follow up.

Ability to:

• deal tactfully with others;
• communicate effectively;
• gather, organize, and analyze facts;
• devise solutions to difficult problems;
• provide oral and written reports and presentations;
• draft legislation and bill briefs;
• write successful grant applications;
• develop grant objectives that meet grantors requirements;
• resolve conflicts;
• to do technical writing;
• coordinate the objectives of both grantors and grantees;
• meet with various departments to collect information and document workflow processes;
• analyze information, evaluate, and explore new methods to increase performance;
• perform testing and implementation;
• provide end user training and curriculum;
• maintain daily census: Admission/Discharge/Transfer (ADT) processes;
• maintain and update referral source information;
• maintain incident management reporting documentation;
• maintain monthly uniform population statistics (ups) reporting;
• maintain fiscal year data.

Additional Requirements: To be considered, please attach your resume.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. Successful applicant(s) will undergo an abuse and neglect screening.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/ . This position is a member of Class A retirement under SDRS.

Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=17K
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"

#LI-Onsite