Night Audit

Job Description

Elevate your career in hospitality and be part of an extraordinary team at the AmericInn by Wyndham Sioux Falls North. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.

Comfort Inn & Suites Sanford Sports Complex is currently seeking a dedicated and service-oriented Night Auditor to join our team at our hotel facility.

Experience/Education:

• Previous experience in a hotel or related field is highly desirable.
• High School diploma or equivalent is required.
• Proficiency in computer usage is essential.
• Prior customer service experience is preferred.

Physical Requirements:

• Light lifting - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand throughout entire shift.
• Available for overnight and weekend shifts.

General Requirements:

• Maintain a consistently warm and friendly demeanor.
• Possess effective verbal and written communication skills to interact with employees and guests in a professional, attentive, courteous, and service-oriented manner.
• Actively listen, comprehend, and address concerns raised by management and guests.
• Demonstrate excellent multitasking and prioritization skills to meet departmental deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Adhere to Company Standards and attendance policies.
• Maintain a high standard of personal appearance and grooming by wearing the appropriate uniform and nametag.
• Ensure compliance with hotel regulations and safety protocols to promote a safe and efficient environment.
• Maximize productivity, identify problem areas, and contribute to the implementation of effective solutions.
• Display proficiency in problem-solving, including the ability to anticipate, prevent, identify, and resolve issues as needed.
• Exhibit willingness to undergo cross-training in other hotel-related areas.
• Fulfill other duties as assigned by management.

Fundamental Requirements:

• Welcome and greet all guests approaching the Front Desk in accordance with Company and Choice Hotel Standards.
• Perform daily audit of the Hotel and Food & Beverage departments' guest ledgers to reconcile and verify entries.
• Balance and audit room revenue, food and beverage revenue, cashier's reports, and guest and house accounts accurately, including transmitting credit card batches/
• Assist in generating all necessary reports related to hotel operations.
• Investigate and rectify any discrepancies found in daily activity.
• Demonstrate comprehensive knowledge and proficiency in operating all relevant aspects of the Front Desk computer system.
• Efficiently complete all tasks and duties listed in the shift checklist within specified timeframes.
• Gather all essential information when taking room reservations and adhere to company standards while quoting room rates.
• Provide timely responses to guest inquiries regarding restaurants, transportation, entertainment, and other services.
• Address guest queries about hotel amenities, facilities, and operating hours promptly.
• Comply with cash handling and credit policies at all times.
• Stay informed about rates, packages, and special promotions offered by the hotel.
• Familiarize oneself with in-house guests and upcoming groups.
• Recognize closed-out and restricted booking dates.
• Possess knowledge of common hospitality terminology.
• Understand and follow emergency procedures, offering assistance as needed.
• Perform a thorough bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork to close the shift in accordance with hotel standards.

Guest Satisfaction:

• Respect guests' privacy and follow established Company standards and procedures when entering guest rooms
• Extend a warm and hospitable welcome to all guests, adhering to company standards.
• Responsibly and promptly fulfill immediate guest requests.

Safety and Security:

• Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
• Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.