Job Description
We are looking for a talented and enthusiastic worker to join our team at our historic boutique hotel in the heart of downtown Sioux Falls! As a Night Auditor, you'll help create the atmosphere the guests love.
Customer Service experience is required. You will be working weekends and some holidays. Hourly wage will be based on experience.
Essential Functions – Night Audit:
- Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
- Accepts responsibility for accurately maintaining a cash bank.
- Demonstrates a working knowledge of all services and facilities of the hotel to effectively assist hotel guest
- Thoroughly understands and adheres to all established proper credit, check cashing, and cash handling and inventory control policies and procedures to minimize exposure to loss of revenue.
- Ensures all rooms are paid for at time of check-in.
- Reviews, records, and reconciles discrepancies between registration information and computer/room rack records.
- Demonstrates a working knowledge of all hotel safety and security procedures required to maintain a secure and safe environment for employees and guests.
- Perform PBX duties as follows:
- To answer all calls promptly, courteously and in a consistent manner.
- To maintain a list of all management and emergency numbers.
- To accurately log all requests for wake-up calls.
- Maintain communications with rest of staff via the Front Office log book.
- Participates in the daily cleaning of public areas.
- Report promptly any equipment failures.
- Knows all safety and emergency procedures.
Essential Functions – Meeting Set-up:
- Tears-down and sets-up meeting and event rooms, as needed. This may include stripping the room of all its furniture and resetting the room per the specifications outlined by the BEO (Banquet Event Order).
- Properly cares for, moves, and stores equipment, such as tables, chairs, and room supplies such as linen, pads, pens/pencils and candy, etc.
- Periodically clean the meeting and event rooms. This includes, but is not limited to, straightening chairs, using a commercial floor cleaner, changing soiled table linen, emptying trash and restocking materials such as pads and pens.
Description of perfect candidate:
- Must project a neat, clean professional appearance.
- Must be self-motivated.
- Must be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests.
- Must be able to communicate with public, hotel staff, and management in a professional manner.
- Should be willing to assist others and be able to work as a team member toward common goals of the hotel.
- Must be a bright, alert individual who is able to assume responsibility and exercise sound judgement.
- Must be dependable. We have a great team on staff and need someone who wants to be part of that team.