Operations Analyst

Job Description

Join one of the fastest growing companies in America, recently recognized as an Inc. 5000 award-winning company with more than 400 percent growth over the past three years. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005. Apply today!

Classification: Full time; Exempt
Shift: Monday – Friday, core hours 8:30am-5:00pm
Location: On-site

Job Summary:
At Silencer Central, we believe that Customers + Integrity = Winning . As an operations analyst you will strive to exceed customer expectations by providing support to the company’s operational departments and within specific technology platforms. This role is responsible for providing development, maintenance, and support of specified systems, software and technology platforms to ensure efficiency, effectiveness, and optional functioning of business operations within the department. This position will serve in both a technical and analytical role while supporting business process improvement projects and application implementations. As an operations analyst, handling confidential and time-sensitive material is a key responsibility. Proficiency in various field-specific concepts, practices, and procedures is essential for success in this role.

Essential Functions:

• Conduct a thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement with support of strategy implementation to optimize processes, streamline workflows, and enhance operational efficiencies.
• Collect and analyze data related to operational activities, performance metrics, and key performance indicators (KPIs).
• Generate reports and present findings to management, highlighting trends, areas of concern, and opportunities for improvement.
• Translate user requirements into the best possible technical solution.
• Coordinates application enhancements to existing systems including analysis and design specifications.
• Conducts appropriate cost-benefit analysis on enhancements or modifications
• Analyzes and documents problems, recommends solutions, initiates corrective actions, and follows up on problem resolution and issue status.
• Participates in project teams as a team member or leader, as required.
• Participates in and completes user acceptance testing, as required.
• Provide technical advice on risk analysis and change control issues.
• Work closely with relevant stakeholders to ensure compliance with industry regulations and internal policies.
• Maintain detailed documentation of processes, changes, and improvements.
• Provide elevated support to our customers and team by working diligently to complete processes on a timely basis.
• Other duties as required to support department operations.

Requirements:

• Bachelor's degree required, or equivalent experience in a relevant field
• ERP knowledge, NetSuite experience is highly preferred
• Excellent attention to detail
• Excellent interpersonal, written, and oral communication skill
• Ability to manage multiple projects with strict deadlines in a fast-paced environment
• Ability to work independently to achieve goals and targets
• Ability to organize and prioritize work
• Ability to work in a team environment to achieve team, departmental, and corporate goals
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

Compensation and Benefits:

Salary: $44,000.00 - $66,000.00 DOE. Silencer Central offers a competitive total compensation package that includes:

• Incentive Bonus
• Unlimited PTO
• Company Paid Holidays
• Health insurance: Copayment Plus Plan or High Deductible Health Plan with $1500-$3000 HRA Contribution
• Dental insurance
• Vision insurance
• LTD and STD insurance
• Company Paid Life Insurance
• EAP
• Colonial Life
• 401(k) with company match
• Employee Discount Program
• Free snacks and drinks

Apply today and join our amazing team! Our business is growing and we need motivated people to help us continue our success!