Job Description
Description
Will assist in routing, scheduling, and assigning bus driver personnel; answer questions and record actions; respond to emergency telephone requests as appropriate, referring to supervisor as needed. Operate a two-way radio. Maintain computerized records and files.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- All behaviors comply with the Policies and Procedures Manual especially computer and cell phone usage.
- Monitor and/or respond to a variety of calls including two-way radios and mobile phones; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including any emergency situations.
- Schedule daily bus routes in response in response to passenger service requests (same day service). Review, organize, and maintain trip manifests to maximize route efficiency.
- Check bus routes to ensure integrity of schedules. Maintain a variety of records and files related to the transportation operations.
- Maintain computer generated log of all service requests; update client information, driver hours, mileage and passenger information for reporting purposes; and respond to all calls and service requests promptly, with courtesy.
- Prepare daily trip schedules and reports.
- Respond to emergency situations as requested including hazardous and severe weather conditions. Coordinate with supervisors, police, and other dispatches as required.
OTHER DUTIES AND RESPONSIBILITIES
- Collect, record, and prepare reports regarding transportation services. Verify and distribute information to appropriate staff.
- Prepare a variety of correspondence, reports, and documents as assigned and complete these task projects accurately.
- Coordination between drivers and mechanics to ensure vehicle maintenance is addressed.
- Perform other duties as assigned.