Job Description
Essential Functions:
- Research and analyze insurance information; provide insurance information to client as needed. Protected Health Information (PHI) will only be used to obtain payment for the provision of health care.
- Make outbound calls to and handle inbound calls from consumers to resolve medical debts.
- Determine most effective and economical means of collecting payment for each account
- Apply payments to correct accounts, keeping accurate account of each transaction; make adjustments and/or corrections as necessary.
- Provide financial counseling and revise payment terms within established guidelines; recommend hardship or other deferment when appropriate.
- Maintain computer files on all accounts and document details of phone call and all methods utilized to secure payment.
- Use computer system to track and gather information to assist patients.
- Utilize available resources and techniques to update most relevant consumer information.
- Recommend accounts to be turned over for collection; prepare reports of historical data to substantiate need for further collection efforts.
- Perform all other duties as needed or assigned
Knowledge, Skills and Abilities:
- Knowledge of rules and regulations pertaining to patient services methods and techniques
- Ability to learn, interpret and apply new skills and accept direction from others as needed.
- Ability to organize information and manage time efficiently.
- Skilled in evaluating information or situation and making judgments based on facts.
- Must have strong communications and interpersonal skills and good telephone personality.