Payment Operations Compliance Specialist (Hybrid)

Job Description

Overview

Work Arrangement:

***After the initial training period, this is a hybrid role, working onsite in our Sioux Falls, SD office.***

For over 20 years, The Bancorp has been providing nonbank companies with the people, processes, and banking technology to meet their individual needs. As a result, we have become an industry-leading provider of reliable technology-forward solutions that move our partners' businesses into the future. At The Bancorp, We Define Fintech Partnerships. The Bancorp does more than just enable our clients' product innovations, we create lasting partnerships with a future-focused approach to technology and services. Today and every day, we work to continuously transform the payments landscape.

The Payment Operations Compliance Specialist will be a part of the team that manages payment network BIN and licensing tasks in support of the Bank's payment card programs. This individual will work with Fintech Solutions Project Managers, Relationship Managers, the Bank's clients, and processing partners to complete required licensing paperwork in accordance with applicable network rules and regulations, as well as ensure records are properly maintained in the Bank's tracking system. The Payment Operations Compliance Specialist will monitor payment network communications and communicate potential impacts of rule and system changes and work with affected staff to communicate to the Bank's partners where necessary.

Responsibilities

Essential Functions

1. Develops and maintains subject matter expertise of payment network rules and regulations regarding BIN and partner
   licensing
2. Reviews and interprets BIN and program licensing documents to ensure seamless client registration, guaranteeing full
   compliance with network regulations and guidelines. Maintains working relationships with assigned contacts at the
   payment networks
3. Monitors and maintains ICA and BINS licensing information. Records licensing data in departmental tracking systems to
   obtain forms, documents and ensures accounts follow rules and regulations
4. Works with Implementation team, Processors, and others to set up new and existing programs and BINs at the Network
   level
5. Assists with Network-based fees and memberships. Maintains awareness of client fees on an account-by-account basis to
   verify the accuracy of the fees against the association account guidelines and practices. Works with client and Network
   Account Manager to resolve any billing discrepancies
6. Collaborates with various internal departments to ensure projects and implementations are compliant with Network Rules
   and Requests
7. Tracks and documents all project enhancements, network bulletins, mandates, violations, and monthly reporting and
   communicate with the stakeholders
8. Collaborates with Implementation, Client Services departments, and other stakeholders to efficiently and accurately set up
   and maintains new and existing programs ensuring seamless operational integration.
9. Manages all Network requests, document progress, and follow through to completion
10. Oversees the management and processing of all network-related paperwork, ensuring timely responses to requests and
    documentation submission
11. Maintains all project enhancements related to The Bancorp's client by documenting requirements needed for each project.
    Prepares a variety of reports and spreadsheets, co-brand processes, and licensing statistics. Maintains data in departmental
    tracking systems
12. Completes regularly scheduled Network data audits, e.g., Quarterly User ID audits
13. Performs other duties as assigned.

Qualifications

Education/Experience Requirements

• Associate degree in a related field or an equivalent combination of training and experience.
• Minimum of 3 years Payments or Back Office Banking experience.

Preferred Qualifications

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Attention to detail and organizational skills are essential to meet scheduled implementation deadlines.
• Verbal, written, and interpersonal communication skills with the ability to effectively communicate with all levels of management, team members, and external partners.
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Ability to problem solve, displaying initiative to identify issues and follow through to resolution on issues independently.
• Knowledge of domestic and international payment guidelines, scheme rules, and regulatory framework.
• Card payment network experience, e.g. working with VISA, Mastercard, or Discover.

Background & EEO Statement

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: click here

Diversity & Background Screening

Diversity & Inclusion at The Bancorp Bank: click here

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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