Quality Assurance Manager at CCL Healthcare

Job Description

Job Summary:

Develops, implements, and coordinates the quality process to prevent or eliminate non-conformances in new or existing products and processes. Oversees the Quality Assurance department to ensure the production processes meet consistent standards. Duties include developing and implementing quality control tests, inspecting products at various stages, conducting audits, writing reports, maintaining certifications, documenting issues and driving corrective actions. Serve as a company representative. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Job Requirements

Duties/Responsibilities:
• Collaborate with the upper management team to set quality benchmarks
• Create standards in accordance with industry standards and customer expectations
• Identify quality control processes to ensure criteria are met at all times
• Execute tests to check final product adherence to the company standards
• Supervise department personnel to ensure efficient use of time, materials and resources, establish department and individual goals, and coach to improve performance within the department.
• Provide process management to meet quality standards required by customers.
• Manage customer complaints and work with others to resolve for customer and CCL satisfaction.
• Maintain and expand all quality certification requirements.
• Manage and properly close out corrective action process to correct non-conformances or complaints.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems, non-conformities and complaints
• Interview, assign, schedule, monitor, coach, counsel, appraise, review job contributions and discipline employees.
• Forecast staffing requirements based on scheduled jobs and manage staff levels and hours to meet or exceed operations labor budget expectations.
• Manage relationships with key personnel.
• Identify process improvement opportunities and implement necessary changes to positively impact production.
• Participate and support all local, state and federal inspections.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations