Reception/Travel Assistant

Job Description

Full Service Travel Agency Seeks Part Time or Full Time Reception/Travel Assistant

If you are a high energy, “get it done” person with a passion for travel, we are looking for you!

All About Travel, Inc. a is locally owned, full-service, professional travel agency in Sioux Falls, SD founded in 1997. Our growing agency is in need of an outgoing person to provide support to our Travel Agents and Consultants. We are proud of our fast-paced and efficient culture. We enjoy thinking on our feet, learning, and finding solutions as a team. Our most successful people have a positive outlook on life, enjoy helping others, are self-motivated and resourceful.

 Primary Duties and Responsibilities
 - Coordinate travel arrangements for travel clients,
 - Provide administrative support to office staff,
 - Assist clients via phone and e-mail,
 - Multi-line phone system use-answer, transfer, and take detailed messages,
 - Book airline tickets, hotels, cars, and vacation packages,
 - Manage payments and invoicing for clients,
 - Develop efficient workflows that can be utilized by others,
 - Desire to learn all aspects of the travel business.

The ideal candidate has the following qualifications/characteristics
-  Outgoing & welcoming demeanor for in person or telephone first impression,
- Work independently with minimal supervision,
-  Strong professional written and verbal communication skills,
-  Prioritize assignments, deal with interruptions, and meet deadlines,
-  Desire to work in a fast-paced, team-oriented environment,
-  Consistently deliver excellent customer service,
-  Strong attention to detail,
-  Basic math,
-  Familiarity with MS Windows applications and intermediate MS Office expertise,
-  Team problem solving experience,
-  Punctuality, honesty and reliability 

Other Highly Desirable Background and Experience
- Working Knowledge of World Geography
- Leisure or corporate travel experience - the more the better
- Past employment in the travel industry

 Employment Type, Schedule, Location
- This is an entry level position.
- Hourly employment-at-will position with unlimited growth potential.
- Office hours are 8:00am to 5:30pm Monday – Friday plus one Saturday morning per month.  If hired for Part Time, hours will be approximatey 25 hours a week.
- Infrequent overtime may be required during peak season.
- Competitive hourly wage is based on skills and experience.
- Infrequent overnight travel may be required.
-This position is not eligible for remote work locations or work from home.
-This position is not eligible for relocation assistance.

Benefits
- Full time employees are eligible for benefits after probationary requirements are fulfilled:
- group health, dental, and vision benefits,
- pretax retirement plan with match and
- PTO

Job Requirements

Minimum Education and Experience
• High School Diploma or equivalent is required, Post secondary education is desirable
• 1 year minimum successful full-time work experience working in a professional customer service organization
• Demonstrated typing, computer, Microsoft Office, internet and social media abilities
• Legally eligible to work in the United States without sponsorship is required
• Possess a valid passport or able to obtain one is required
• Read, write and speak fluent English.

________________________________________________________

Are you are excited about a chance to start a career in Travel Service?
Is your education, background and experience a close match to our needs?

If so, please write a professional e-mail cover letter, attach a resume for our review and send it to aat@allabouttravel.org.

Please don't call! We will contact applicants from whom we would like more information to schedule a phone screen or interview. We will advise all applicants when the position has been filled.

Please indicate when applying whether you are applying for a part time position or a full-time position.