Regional Manager

Job Description

Cresten is seeking an experienced and dynamic Regional Manager to oversee a portfolio of apartment communities.  The ideal candidate will have a proven track record in property management, strong leadership skills, and a commitment to delivering exceptional customer service. This role involves strategic planning, financial oversight, and the ability to drive performance across multiple properties.

DUTIES/RESPONSIBILITIES:

• Operational Oversight: Manage the day-to-day operations of assigned properties, ensuring compliance with company policies, state and federal regulations, and safety standards.

• Team Leadership: Recruit, train, and mentor on-site property managers. Foster a positive and productive work environment.

• Financial Management: Prepare and manage annual budgets, monitor financial performance, and implement cost-saving initiatives. Analyze operating statements and provide reporting on budget management, occupancy, leasing trends, and overall property performance.

• Resident Relations: Enhance resident satisfaction through effective communication and timely resolution of issues. Develop and implement community engagement initiatives.

• Marketing and Leasing: Develop and execute leasing strategies. Monitor occupancy rates and implement plans to achieve and maintain high occupancy.

• Property Maintenance: Ensure properties are well-maintained and meet company standards. Work in conjunction with the Senior Facilities Manager on maintenance operations within each property.

• Performance Analysis: Utilize key performance indicators (KPIs) to assess property performance and develop action plans for improvement.

• Compliance and Risk Management: Ensure properties adhere to local, state and federal housing regulatory requirements.  Manage risk by conducting regular audits and inspections.

• Other related duties as assigned

REQUIRED SKILLS/ABILITIES:

• Demonstrating initiative, strong supervisory and organizational skills, judgment, and discretion in making independent decisions.

• Using initiative and independent judgment within general policy guidelines and defining problem areas, analyzing data, preparing formal recommendations and carrying out solutions.

• Recognizing and reporting safety problems and make recommendations for solutions.

• Operating standard office equipment, including job-related computer hardware and software applications, including Microsoft Office Products.

EDUCATION AND EXPERIENCE:

• 5+ years experience, latest role as Regional Manager of at least 1,000 units, with multiple site experience (preferred)

• Experience managing staff of 10+, including maintenance technicians

• Experience in residential apartment marketing and management and knowledge of applicable laws and regulations.

• Ability to analyze financial data and develop strategic plans

• Proficient with Yardi Voyager (preferred)

• Knowledge of multiple PC software packages such as MSOffice suite

WORK ENVIRONMENT:

• Work is performed in a small office setting as well as various properties and construction sites.

TRAVEL REQUIREMENTS:

• Within Sioux Falls and regional areas on a daily/weekly/monthly basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel.