Job Description
Job ID: 31179
Agency: Revenue - Motor Vehicle Division
Location: Pierre, SDSalary: $17.78-$19.00/hr, depending on qualifications
Pay Grade: E
Closing Date: Open Until Filled
The
South Dakota Department of Revenue is hiring a
Telephone Service Representative to join their
Pierre, SD Division of Motor Vehiclesteam. This is a full-time customer service-focused role that will handle inquiries from a diverse range of individuals by phone, e-mail, and Live Chat. If you enjoy a dynamic work environment and enjoy helping others, this may be the role for you!
Role summary: The Telephone Service Representative provides guidance to the public, dealers, and county staff on how laws and procedures apply to their specific situations, including vehicle ownership and registration compliance processes. This opportunity requires investigative skills, independent judgment, and making decisions based on reason. This onsite role works a Monday - Friday schedule, 8am - 5pm.
Why work with us? Our mission is to foster an open, collaborative environment that prioritizes professional customer service, supports economic growth, and upholds accountability to the people of South Dakota. We provide paid training and there are opportunities for career advancement within the Motor Vehicle Division.
The Ideal Candidate Will Have:
- Customer service experience;
- Excellent verbal and written communication skills;
- Ability to work in a fast-paced, high-volume call/customer support center;
- Problem solving skills.
Knowledge of:
- Motor vehicle, title and registration preferred but not required
- Business English including grammar, spelling, and punctuation;
- Computer software applications.
Skill to:
- Concisely provide information, explanations, and instructions;
- Communication information on laws, policies, and procedures via telephone, e-mail, and Live Chat;
- Read and interpret information, laws, and rules;
- Basic computer skills and excellent typing abilities
- Organize work, set priorities, and follow-up with minimal direction;
- Demonstrate respect, courtesy, and tact when interacting with others.
Ability to:
- Obtain and provide information by phone in a clear and courteous manner;
- Maintain composure, efficiency, and a positive customer service attitude during busy periods with frequent interruptions;
- Exercise delegated authority to act and to recognize when it is appropriate to seek assistance;
- Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions and follow through to ensure the problem is resolved to the satisfaction of all parties;
- Multi-task and manage multiple duties and projects;
- Ability to work with all types of people and personalities.
For more information on the Department of Revenue, please visit https://dor.sd.gov/ .
This position is eligible for Veterans' Preference per ARSD 55:10:02:08.
NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/ . This position is a member of Class A retirement under SDRS.
Must apply online: https://gen-stateofsouthdako-trn.inforcloudsuite.com/hcm/xmlhttp/shorturl.do?key=1HE
You must apply online, emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email: careers@state.sd.us
http://bhr.sd.gov/workforus
"An Equal Opportunity Employer"
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