Job Description
RMS Roller-Grinder is an innovative manufacturing and service company that believes in taking a hands-on approach in providing the most advanced industry-leading equipment with exceptional customer service; providing our customers with the most consistent quality products and building a lasting partnership. The team at RMS has been able to achieve this by hiring team members that share our Core Values, strive for continuous operational and self-Improvement, & are willing to try something new to grow.
We are looking to add to a Traveling Service Technician our team in our Service Department! Our Ideal Team Member will share our Core Values, has field service experience (or is willing & excited to learn), and has a hunger to develop their skills.
This is an entry to mid-level position and for the right Team Member, could be the launching point to grow into a variety of roles as we are strong believers in cross training and continuously developing our team!
Are you ready to embark on a career that combines technical expertise, problem-solving skills, and a passion for travel? Join the RMS Roller-Grinder team as a Traveling Service Technician, where every day brings new challenges, diverse landscapes, and the opportunity to make a significant impact on our customers' operations.
Here is what you will do:
On-Site Equipment Maintenance and Repair
- Travel to customer locations to troubleshoot, diagnose, and repair RMS Roller-Grinder equipment.
- Execute preventive maintenance routines to ensure optimal performance and longevity of machinery.
- Collaborate with customers to understand their unique needs and provide tailored solutions
Breakdown Response
- Be the frontline responder to equipment breakdowns, ensuring minimal downtime for our valued customers.
- Utilize your technical expertise to quickly identify and resolve issues, getting our customers back to peak production efficiency.
Training and Consultation
- Conduct comprehensive training sessions for customers on the operation and maintenance of RMS Roller-Grinder equipment.
- Share best practices, tips, and insights to enhance customers' understanding and maximize the efficiency of their machinery.
Customer Relationship Building
- Foster strong relationships with clients by providing exceptional service and demonstrating a commitment to their success.
- Act as a brand ambassador, representing RMS Roller-Grinder with professionalism and dedication.
Documentation and Reporting
- Maintain detailed service records, documenting all interactions, solutions implemented, and recommendations for future improvements.
- Provide regular updates to the service team and management, contributing to the continuous improvement of our products and services.
Type of Team Member we are looking for:
An Individual that has a Passion to Travel consistently; working 3-4 consecutive days a week and staying out 2-3 nights a week; with minimal weekend work that may be required.
An Individual that is Self-Motivated and can see & anticipate what needs to be completed and then takes appropriate action to get the job done in a quality fashion.
- An Individual that has a strong Mechanical Aptitude and a knack for taking apart and properly reassembling equipment.
- An Individual that has Diagnostic and Problem-Solving Skills, where they can determine the root cause of an issue and come up with solutions to resolve it.
- An Individual that has Excellent Communication and Interpersonal Skills so they can interact professionally and effectively with our customers.
An Individual that has a Customer Focused mind set, understanding the need to assist customers in breakdown situations and getting them operational in a timely fashion.
- An Individual that has a Growth Mindset that is willing to learn and help in other areas within the company to support the team.
- An Individual that has an Ownership Mindset, ensuring they have the right parts, tools, & equipment for the job while keeping their truck and work sites organized and in good housekeeping.
Company Culture Benefits:
- Competitive Compensation:
- Enjoy a competitive wage of $27.50 - $35.50 + depending on experience with performance based-incentives and benefits such as healthcare, dental, vision and more!
- Dynamic Work Environment:
- Be part of a collaborative and energetic team that values innovation and continuous improvement.
- Family-Oriented Culture with Flexible Schedules:
- Embrace a workplace that understands you are not just an employee – you are a Team Member with family commitments. Enjoy the flexibility to manage your schedule.
- Generous PTO:
- RMS believes in a work-life balance, starting with 3 weeks of PTO in your first year, growing to 5 weeks PTO after 5 years.
- Career Growth Opportunities:
- We invest in your skill & professional development, providing opportunities for career advancement within the organization.
- Innovative Products & Exceptional Customer Service:
- Represent a company that takes pride in delivering innovative equipment and partners with our customers exceeding their expectations.
Education and Experience:
High school diploma or equivalent.
Ability to obtain DOT compliance within 90 days of employment.
Has or can obtain a Commercial Driver’s License (CDL).
Previous experience with hydraulics, pneumatics, welding, and/or fabrication is beneficial.
EOE