Job Description
At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.
Warranty Clerk Responsibilities:
- Processing Warranty Claims: Receive and review warranty claims submitted by customers. Verify the eligibility of the claims based on the terms and conditions of the warranty. Paccar, Cummins, Isuzu, Hino, Autocar, Ect.
- Documentation: Maintain accurate and organized records of warranty claims, including customer information, product details, and claim status. Proper documentation is essential for tracking and auditing purposes.
- Communication: Communicate with customers to gather necessary information related to their warranty claims. Provide updates on the status of their claims and address any inquiries they may have.
- Coordination with Suppliers and Manufacturers: Collaborate with suppliers, manufacturers, or service providers to validate warranty coverage and facilitate the resolution of claims. This may involve obtaining replacement parts, coordinating repairs, or arranging replacements.
- Data Analysis: Analyze warranty data to identify trends, recurring issues, or areas for improvement. This information can be valuable for product development, quality control, and customer satisfaction efforts.
- Customer Service: Provide excellent customer service by addressing customers' concerns, offering solutions, and ensuring a positive experience throughout the warranty claim process.
- Adherence to Policies: Ensure that all warranty claims are processed in accordance with company policies and procedures. This may involve following specific guidelines for claim approval, denial, or escalation.
- Quality Assurance: Implement quality control measures to prevent fraudulent claims and ensure the accuracy of information provided by customers.
- Reporting: Generate reports on warranty claims, processing times, and other relevant metrics. Provide regular updates to management regarding the status of warranty claims and any notable trends.
- Continuous Improvement: Participate in ongoing efforts to improve warranty processes and procedures. Provide feedback based on customer interactions and identify opportunities for efficiency and customer satisfaction enhancements.
North American Truck & Trailer offers a competitive wage and benefit packing including:
.Benefits available the 1st of the month following date of hire.
- 401(k) retirement plan with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation, Sick, and Holidays
- OEM Training Incentive for Parts & Service personnel
- Tool Reimbursement for service employees
- Tuition Reimbursement for service employees
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment
To apply please contact Chery Rierson at Cheryl.rierson@nattinc.com or 605-332-7112.
Come experience the difference!
In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!